Call Center Cross-Selling Training

Recommended Links, Blogs & Online Communities

Best Practices Blog>

Inside Sales Training>

Sales Negotiation Training>

Training Measurement>

Training Outsourcing>

New Manager Training>

Behavioral Interviewing>

Corporate Compliance>

Interviewing Skills Training>

Project Post Mortem>

Call Center Coaching>

Contact Center>

Compliance Training>

Solution selling training>

Technical Presentations>

Action Learning Theory>

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Leadership Training>

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Call Center Best Practices
Research & Published Insight

With more companies competing for limited dollars with decreased margins, how your customers perceive you and your relationship with them is even more critical to your call center’s value and your company’s bottom line.

Call Center Best Practices
Featured Workshops

Call Center Training - Service Skills

This interactive program features simulation-based e-Learning that helps your reps learn complex customer service skills in a safe, simulated environment.

The simulation-based e-Learning portion
of the Call Center Training - Service Skills workshop accounts for 80% of the training time and is expertly blended with facilitated exercises, which help your reps further develop and reinforce skills.

Learn More about call center service skills>


Call Center Training Best Practices:

Get Call Center Coaching & Mentoring Programs>
Help your coaches increase, sustain and continuously improve rep performance over time by developing processes and skills to succeed in the call center environment


Review Call Center Strategy & Operations> Improve Metrics & Key Performance Indicators, Technology Analysis & Implementation, Workforce & Resource Management, Consolidation Analysis, Business Process Improvement, Traditional & Multi-Channel Communication, Workforce Time Management, Data Collection & Analysis


See Inbound Call Center Selling>
Help call center representatives expand their role as sales and service providers


Learn About Outbound Call Center Selling>
Provide call center representatives with the best practice skills they need to plan and carry out telephone sales contacts with top customers


Check Out Call Center Cross-Selling>
Train one agent at a time or your entire call center cross-selling best practices


Understand Call Center Career Pathing>
Assist contact center managers in defining best practice activities and milestones that can be used to create a development plan for call reps


Get Call Center Certification>
Help call center professionals match the CIAC competencies  

Call Center Best Practices
Best Practice Resources

Take the Call Center Best Practices Health Check

Take the Management Best Practices Health Check


Download the Call Center Best Practices Presentation Click Here

Download the Call Center Best Practices Podcast Click Here

 

Call Center Best Practices Thought Leadership

 

Download Call Center Best Practices Whitepaper

 

Download leadership performance culture whitepaper

 
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